Privacy policy

PRIVACY POLICY

Last Updated: 03/02/2026

Palessi Care (“Palessi”, “we”, “our”, or “us”) is committed to protecting the privacy of users who access our website www.palessi.in and use our services. This Privacy Policy is formulated in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

The domain www.palessi.in is owned and operated by Palessi care, a company incorporated under the Companies Act, 2013.

By accessing or using our Website, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms herein, please do not use the Website or provide personal information.

1. INFORMATION WE MAY COLLECT

We may collect the following personal and non-personal information:

Personal Information:

  • Name

  • Email address

  • Contact number

  • Billing and shipping address

  • Order and transaction details

  • Skin-related preferences or concerns voluntarily shared by users for product suitability purposes

Payment Information:
Payment details are processed securely through third-party payment gateways. Palessi does not store or retain any credit card, debit card, or banking information.

Non-Personal Information:

  • IP address

  • Browser type

  • Device information

  • Website usage data and analytics

2. HOW WE COLLECT INFORMATION

Information is collected through:

  • Website forms

  • Order placements

  • Cookies and similar tracking technologies

  • Log files and analytics tools

Cookies help enhance user experience and website functionality. Users may disable cookies via browser settings; however, certain features of the Website may not function optimally.

3. USER CHOICE AND CONSENT

Users may choose not to share certain personal information; however, this may limit access to some services.

You may:

  • Opt out of marketing communications at any time

  • Request access, correction, or deletion of your personal data

  • Withdraw consent by contacting us using the details provided below

Withdrawal of consent may impact your ability to use certain services.

4. USE AND DISCLOSURE OF INFORMATION

Collected information may be used to:

  • Process and fulfill orders

  • Provide products and customer support

  • Communicate service-related updates

  • Send promotional communications (with opt-out option)

  • Improve Website functionality and user experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade personal information. Information may be shared only with:

  • Logistics and delivery partners

  • Payment service providers

  • Technology and service vendors

  • Legal or regulatory authorities when required by law

5. RETENTION AND DISPOSAL OF INFORMATION

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Data is securely deleted or anonymized once it is no longer required.

Users may request deletion of their data by contacting us.

6. DATA SECURITY

We implement reasonable and industry-standard security measures, including encryption, access controls, secure servers, and firewalls, to protect personal information.

While we strive to safeguard your data, no system can guarantee absolute security, and Palessi shall not be held liable for unauthorized access beyond its reasonable control.

7. CHILDREN’S PRIVACY

The Website is not intended for individuals under the age of 18 years. Palessi does not knowingly collect personal data from minors. If such information is identified, it will be promptly deleted.

8. ACCESS, CORRECTION, AND OPT-OUT

Users may review, update, or correct their personal information and opt out of communications by contacting us at info@palessi.in.
Requests will be processed within 10 business days.

9. DATA INTEGRITY

Palessi processes personal information only for lawful and specified purposes and takes reasonable steps to ensure that data is accurate, complete, and up to date.

10. POLICY UPDATES

Palessi reserves the right to modify or update this Privacy Policy at any time. Changes will become effective upon posting on the Website. Continued use of the Website constitutes acceptance of the revised policy.

11. GRIEVANCE AND PRIVACY CONTACT

For any questions, concerns, complaints, or data-related requests, please contact:

Palessi Care
📞 Phone: +91-8849003512
📧 Email: info@palessi.in