Shipping policy
Last updated: { 21 Nov 2025}
Order Processing Time
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Orders are processed within 1–2 business days.
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Orders placed after 5 PM are processed the next business day.
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During sale periods, processing may take an additional 1 day.
Shipping Time
We deliver across India through reliable courier partners.
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Metro Cities: 2–4 business days
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Other Cities: 3–7 business days
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Remote / Rural Areas: 5–9 business days
You will receive an email/SMS with tracking details after dispatch.
Shipping Charges
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Fix Shipping Price ₹70
Order Tracking
After your order is shipped, you will receive:
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Tracking number
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Courier partner
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Tracking link
You can check order status anytime.
Failed Delivery
Delivery may fail if:
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Wrong address is provided
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Phone number is unreachable
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Customer not available at the address
The courier will attempt delivery 2 times before returning the order to us.
Re-delivery charges may apply.
Returns Due to Damage / Wrong Product
For hygiene reasons, we do not accept used product returns.
However, you can request a free replacement if:
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Wrong product delivered
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Product damaged
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Product expired
Conditions:
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Contact us within 48 hours of delivery
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Share unboxing video + photos
We will send a replacement at no extra cost.
Contact Us
For any shipping-related questions:
Email: info@palessi.in
WhatsApp: +91 8849003512
Instagram: @palessicare