Refund policy

Return and Refund Policy

This Return and Refund Policy governs the terms under which products purchased from Palessi Care may be returned, replaced, or refunded.

1. Eligibility for Returns

Due to the nature of skincare and personal care products, Palessi Care does not accept returns once the product has been opened, used, or tampered with, unless the product is received in a damaged, defective, or incorrect condition.

Returns or replacements are applicable only under the following circumstances:

  • Product received is damaged or leaked

  • Product received is defective

  • Incorrect product delivered

2. Return Request Timeline

Customers must raise a return or replacement request within 48 hours of delivery. Requests received after this period will not be considered.

3. Return Request Process

To initiate a return or replacement request, customers must contact Palessi Care with the following details:

  • Order ID

  • Reason for return

  • Clear images and/or videos of the product and outer packaging

Requests can be submitted via:

  • Email: info@palessi.in

All requests are subject to verification and approval by Palessi Care.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products with missing original packaging

  • Products damaged due to customer mishandling

  • Products returned without prior approval

5. Replacement Policy

Upon successful verification, Palessi Care may offer a replacement of the same product at no additional cost.

Replacement shipments will be dispatched within 3–5 business days after approval, subject to product availability.

6. Refund Policy

Refunds are issued only if:

  • Replacement is not available, or

  • The product is confirmed to be damaged or defective upon delivery

Approved refunds will be processed to the original mode of payment within 5–10 business days, depending on the payment provider or banking institution.

Shipping charges, if applicable, are non-refundable unless the return is due to an error on the part of Palessi Care.

7. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once an order has been shipped, cancellation requests will not be accepted.

8. Refusal of Return Requests

Palessi Care reserves the right to refuse return or refund requests if:

  • The return conditions outlined above are not met

  • Insufficient or invalid evidence is provided

  • The request falls outside the specified timeline

9. Policy Amendments

Palessi Care reserves the right to amend or update this Return and Refund Policy at any time without prior notice. Any changes will be effective upon publication on the website.

10. Contact Information

For return or refund-related inquiries, please contact:
Email: info@palessi.in
Phone: +91- 8849003512